What makes us different_____________________________
When dealing with a
courier company, clients can sometimes feel like they are one of many, trying
to get the service they need but feeling like their provider is unresponsive
and difficult. In most cases, it is challenging for the average courier company
to provide quality service with orders from multiple clients coming in, driver
turnover, and the 24/7/365 nature of the industry.
One facet of our approach that sets us apart is the ability to come on-site and develop a courier solution for your company only. We learn about every aspect of your operation, and create a plan with you to address any problem areas you are experiencing. Using our development and implementation model, the transition to your new delivery solution will be seamless.
Finally, from our drivers to our Executive Team, our biggest advantage is our people. We only select drivers who believe in our vision, show quality experience, and pass our drug test and background checks, and our Executive Team is comprised of veterans of the transportation industry who know what it takes to be successful. At Mideast Delivery Solutions, we dedicate ourselves wholly to the operations of our clients, because we know the only way we can be successful, is if we help you succeed first.
The Art of Billing________________________________
One of the more frustrating parts of dealing with their local courier is the billing process. In most cases, the invoice, along with being difficult to read and understand, will come littered with charges that are unexplained and unexpected. 'Fuel-Surcharge', 'Wait-time' and other charges will appear on the bill, most times without you knowing that they even existed as charges. These are referred to as 'Accessorial Charges' in the industry. In our company, they do not exist. We feel that when we enter a partnership with you these considerations are included in the rates that we decide are fair, together. Along with each invoice, we include a sheet that spells out all deliveries that occurred within that pay period and what you were charged for each delivery or route. This 'Invoice Breakdown' was created to make invoices easy to read and understand for all of our clients. We want you to know exactly what you are being charged for every delivery made.